Terms of Service
Effective Date: January 25, 2025
Welcome to Maison Pristine. These Terms of Service govern your use of our cleaning services. By booking our services, you agree to be bound by these terms.
Service Agreement
Maison Pristine provides professional cleaning services for residential and commercial properties in Ontario, Canada. Our services include:
- • Regular house cleaning
- • Deep cleaning services
- • Move-in/move-out cleaning
- • Commercial office cleaning
Booking and Scheduling
Booking Process
Services can be booked by phone at (289) 807-6328 or through our online inquiry form. All bookings are subject to availability.
Confirmation
You will receive a confirmation of your booking via phone or email with the scheduled date, time, and service details.
Access to Property
You must ensure safe and clear access to the property at the scheduled time. Please secure valuables and provide any necessary access codes or keys.
SMS Messaging Terms
Maison Pristine Terms and Conditions for SMS Messaging
Last Updated: January 25, 2025
Maison Pristine (17176929 CANADA INC.) uses SMS messaging to provide appointment reminders, service updates, and promotional offers. By opting in, you agree to receive up to 4 messages per month. Message and data rates may apply.
Consent to receive messages is not required to purchase any products or services.
You can opt out at any time by replying STOP or CANCEL. For assistance, reply HELP or contact us at admin@maisonpristine.com or 289-807-6328.
To learn more about how we handle your data, please view our Privacy Policy: https://www.maisonpristine.com/privacy
Pricing and Payment
Payment Terms
- • Prices are quoted based on property size, service type, and frequency
- • Payment is due upon completion of service
- • We accept e-transfer (preferred) and credit card payments
- • Prices are subject to change with 30 days notice
Additional Charges
Additional charges may apply for:
- • Excessive dirt or clutter requiring extra time
- • Special requests outside standard service
- • Last-minute bookings or holiday service
Cancellation Policy
- 24 Hours Notice: Free cancellation or rescheduling with at least 24 hours advance notice
- Less than 24 Hours: 50% cancellation fee may apply
- No Show: Full service charge for no-shows or same-day cancellations
- Weather/Emergency: No fees for cancellations due to severe weather or emergencies
Our Guarantees
100% Satisfaction Guarantee
If you're not satisfied with our service, contact us within 24 hours and we'll return to address any concerns at no additional charge.
Insurance Coverage
Maison Pristine is fully insured and bonded. We carry comprehensive liability insurance to protect your property.
Client Responsibilities
To ensure the best service, clients agree to:
- • Provide accurate information about the property and cleaning needs
- • Ensure a safe working environment for our staff
- • Secure or remove fragile and valuable items
- • Inform us of any pets or special circumstances
- • Provide necessary cleaning supplies (if not using our service)
- • Treat our staff with respect and professionalism
Limitation of Liability
While we take great care in our work, Maison Pristine's liability is limited to:
- • The cost of the cleaning service provided
- • Direct damages caused by our proven negligence
- • Coverage limits of our insurance policy
We are not responsible for pre-existing damage, normal wear and tear, or damage due to faulty construction or installation.
Service Exclusions
Our standard cleaning services do not include:
- • Exterior window cleaning (unless specifically requested)
- • Heavy lifting or furniture moving
- • Hazardous material cleanup
- • Pest control or extermination
- • Major repairs or maintenance
- • Cleaning of biohazardous materials
Privacy and Confidentiality
We respect your privacy and maintain strict confidentiality. Our staff are trained to respect your personal space and belongings. For details, see our Privacy Policy.
Dispute Resolution
Any disputes arising from these terms shall be resolved through good faith negotiation. If resolution cannot be reached, disputes shall be subject to binding arbitration in accordance with Ontario law.
Governing Law
These Terms of Service are governed by the laws of Ontario, Canada. Any legal action must be brought in the courts of Ontario.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and significant changes will be communicated to regular clients.
Contact Information
For questions about these Terms of Service or to book our services:
By using Maison Pristine services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.